... What a bunch of muppets.

A month ago I applied for a refund on my road tax. It arrives this morning, the pillocks got my surname wrong!!!!!

Then I had to phone them up and go through loads of automated prompts then eventually after 3 attempts the automated voice said press 0 to speak to an advisor if the message wasn't helpful.

Anyway at least the advisor was helpful and told me to return the cheque and then they would issue me with a new one with the correct name.

How the hell can they get it wrong!!!! I wrote it clearly on the original form FFS!!!

Now I suppose I'm going to have to wait another month.

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Been there, done that too. Government bureaucracy, corporate bureaucracy, same diff.

Sometimes you have to get pretty clever in order to outwit that automated phone system. One time I needed to call my former corporate employer about my retirement account. The automated message didn't give me any clue about how to reach an actual person in that department.

So I called another department, and the person there told me they make it difficult to get through, on purpose. She told me, "when they give you the prompts to choose from, just start pressing numbers. The system will get all confused and send you to a live person." So I did, and it worked.

"Set a new course. There's coffee in that nebula." -- Capt. Janeway, Star Trek: Voyager